Terms for using LoyaltyTap

1. Agreement to these terms

By creating an account, signing in with Google, selecting a plan, scanning a LoyaltyTap QR code, or otherwise using the platform, you agree to these Terms & Conditions. If you use LoyaltyTap on behalf of a business, you confirm that you are authorized to accept these terms for that business.

LoyaltyTap is designed for local businesses to create digital loyalty programs, let customers join through a browser-based QR flow, track repeat visits, manage reward progress, and review customer engagement and feedback.

Who these terms apply to

These terms apply to merchants who operate loyalty programs, customers who participate in those programs, and visitors who use the public website or contact forms.

2. Merchant accounts and responsibilities

Account information

Merchants must provide accurate business, owner/contact, address, phone, email, and subscription information. You are responsible for keeping account details current and protecting your login credentials.

Authorized use

You must only use LoyaltyTap for lawful business purposes. You may not misuse the service, attempt unauthorized access, interfere with platform operations, upload harmful content, manipulate reward activity, or use the platform to mislead customers.

Staff and business users

If your staff or representatives access your account or use your QR/reward flow, their actions are treated as actions taken on behalf of your business. Merchants should train staff to apply rewards fairly and consistently.

3. Rewards, QR codes, and customer participation

Reward offers

Merchants control the rewards they create, including eligibility rules, required visits or actions, expiry, availability, and redemption conditions. LoyaltyTap provides the technology for creating and tracking loyalty activity but does not itself provide merchant products, services, discounts, or rewards.

Customer use

Customers may scan a merchant QR code, view loyalty progress, participate in rewards, and submit feedback where available. Customers must provide accurate information and must not attempt to claim rewards fraudulently or interfere with another customer's account or reward activity.

Reward disputes

Questions about whether a reward should be issued, honored, changed, or cancelled are primarily between the customer and the participating merchant. LoyaltyTap may help investigate technical issues where reasonable.

4. Plans, billing, trials, and changes

Merchants may choose from available subscription packages shown during signup or shared directly by the LoyaltyTap team. Plans may include monthly pricing, trial periods, usage limits, included features, or other package details.

Prices, plan features, trial availability, renewal rules, and payment methods may change over time. When a material change affects an active paid merchant account, we will make reasonable efforts to communicate the change before it applies.

If a payment is overdue, a trial ends, or a plan is cancelled, LoyaltyTap may limit, pause, or end access to paid features until the account is resolved.

5. Data, privacy, and communications

Our Privacy Policy explains what information may be collected, how it is used, and the choices available to merchants and customers. By using LoyaltyTap, you also agree to the data practices described in the Privacy Policy.

We may send service messages such as verification codes, onboarding updates, product notices, support replies, security alerts, plan information, and operational communications. Marketing messages, where used, should include a reasonable way to opt out where required.

Merchants are responsible for using customer information from LoyaltyTap lawfully and only for legitimate loyalty, support, and business purposes connected to their program.

6. Platform availability and support

We aim to keep LoyaltyTap reliable and useful, but we do not guarantee uninterrupted or error-free access. Features may be updated, added, limited, or removed as the product evolves.

The platform may be unavailable because of maintenance, internet issues, hosting interruptions, browser/device limitations, third-party services, security work, or events outside our reasonable control.

Support is provided through the contact options published on the website or shared with merchants. Response times may vary by plan, issue, and operational availability.

7. Ownership and intellectual property

LoyaltyTap, including the website, dashboard, customer pages, product design, software, content, branding, workflows, and related materials, is owned by LoyaltyTap or its licensors. These terms do not transfer ownership of the platform to any user.

Merchants may use LoyaltyTap materials, QR codes, and related outputs only as needed to operate their loyalty program through the platform. You may not copy, resell, reverse engineer, scrape, clone, sublicense, or commercially exploit the platform outside the access we provide.

8. Disclaimers and limitation of liability

LoyaltyTap is provided on an "as available" basis. To the fullest extent permitted by law, we do not make warranties that the platform will meet every business need, increase revenue, guarantee repeat visits, prevent fraud, or operate without interruption.

To the fullest extent permitted by law, LoyaltyTap will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of the platform, reward disputes, unavailable service, lost data, or merchant-customer interactions.

Where liability cannot be excluded, our total liability will be limited to the amount paid by the merchant for the affected service period, unless applicable law requires otherwise.

9. Changes, termination, and governing law

We may update these terms as the product, business, legal requirements, or security practices change. Updated terms will be posted on this page with a new effective date. Continued use of LoyaltyTap after an update means you accept the revised terms.

You may stop using LoyaltyTap at any time. Merchants may request account assistance or cancellation through our contact channels. We may terminate or restrict accounts that violate these terms or create risk for the platform.

These terms are intended to be governed by the laws of Pakistan, unless mandatory consumer or data protection law in another jurisdiction applies.